TERMS AND CONDITIONS OMNIVIA d.o.o.

OMNIVIA d.o.o. will make every effort to work with clients and partners with adjusting the itinerary, so please contact us at any time to discuss all aspects of booking procedure

After confirmation of the itinerary OMNIVIA d.o.o. requires 50 % deposit
The rest of the balance of the payment is due 45 days before
The deposits are partly non-refundable since most of the services in the itinerary are paid in advance to ensure best quality and
For payments, we accept bank transfer and major credit cards
If you are booking less than 4 weeks before your arrival, payment in full is
After we receive the deposit, we will issue you a confirmation of receipt of payment for your package and confirmation of your.

 

CANCELLATION CONDITIONS

We are not responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur, such as changes, additional expenses and cancellations due to weather conditions, ferryboat schedule changes and other changes beyond our control.

In case of cancellations, following cancellation conditions will be applied:
90 days or more prior to departure will receive full refund minus a 10% (per person costs of the itinerary) administrative fee and any non-refundable paid fees (hotel deposits etc.).

46-89 days will be subject to loss of 50% of program price. 45 days or less will be subject to 100% of program price.

Payment of the program price constitutes your acceptance of the terms and conditions. OMNIVIA d.o.o. highly recommends travel insurance.

Valid Passport is required for entry into Croatia and surrounding countries(except for EU citizens). Please have your passports with you on excursions crossing into surrounding countries/border crossings.

Penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds. A change of trip date or change of travel destination(s) may be treated as a cancellation and cancellation fees may apply.

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In accordance to article 8 section 2 of Consumer Protection Act (Nar. nov., br. 79/07., 125/07. –isp., 79/09. i 89/09. – isp.) we inform consumers that all objections to quality of service can be delivered in written form to following address:

OMNIVIA d.o.o.
Poljički trg 2, Omiš, Croatia

Or to [email protected] email address.

Official response to your objection will be sent , at the latest, 15 days after the reception of original objection.

IMPORTANT REMARK: In the official objection please state your Name and Surname, service for which objection is being made and address to which formal respond will be sent.